Warranty Information

Shipping

The standard speaker pricing listed includes the packaging materials and boxes which are meticulously crafted to protect your purchase. Freight charges are dependent on destination address and can be calculated at checkout. Shipping will be provided within the continental USA ONLY. We also offer a local delivery service within 100 miles of our facility (zip code 48152) for a flat $200 rate.

Orders can also be picked up directly from our facility which could save the costs of the boxes, resulting in a discounted price for the customer.

 

30-Day Money Back Guarantee

We want you to be delighted with your order, so we want you to have a full 30-day home trial period which starts after you receive the speakers. We encourage you to reach out to us for any questions you have or possible tips while you are auditioning. If you are not completely satisfied, we will refund the full price of the speakers, less the initial shipping. Also, return shipping is to be covered by the customer. OB-ONE does not charge any restocking fees if the speakers and boxes are returned in original condition.

 

3 Year Limited Warranty

We warrant the proper function of our products for a period of 3 years. In general, product failures should be few and far between as we believe the systems are overbuilt and that the drivers and amps generate robust output without breaking a sweat. However, mistakes can happen with drivers and, in rare cases, the amps. 

In the event of a failure, just send us back the failed part and we will send you out a replacement once we conduct an inspection of the unit. 

Exceptions for product abuses:

Badly damaged speakers with obviously fried out voice coils or ripped suspensions will not be covered. This would indicate being overdriven for a long time or a major mistake with initial volume settings. Usually distortion conditions are well-heard prior to any damage. 

Each pair of speakers is eligible for one warranty claim based on damage during operation. After that, we will recommend higher power speakers.